Privacy Policy
At Mara Spirit Safaris, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, request a safari quotation, make a booking or communicate with us.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Your full name
- Email address
- Telephone or WhatsApp number
- Country of residence or nationality
- Travel dates and travel preferences
- Number and ages of travellers
- Accommodation and safari preferences
- Passport or identification details where required for confirmed travel arrangements
- Dietary, accessibility or other information necessary to arrange your trip
- Payment and transaction information
- Messages and enquiries you send to us
We only request information that is reasonably necessary to respond to your enquiry, prepare your safari or provide the travel services you have requested.
2. How We Collect Your Information
We may collect information when you:
- Complete an enquiry or quotation form on our website
- Contact us by email, telephone or WhatsApp
- Make a safari booking
- Subscribe to communications where available
- Communicate with us through our social media channels
- Provide information required to arrange accommodation, transport, park entry or other travel services
- Use or browse our website
3. How We Use Your Information
We may use your personal information to:
- Respond to safari enquiries
- Prepare personalised quotations and itineraries
- Process and manage safari bookings
- Arrange accommodation, transport, activities and other travel services
- Communicate important information about your trip
- Process and confirm payments
- Provide customer support before, during and after your safari
- Improve our website, services and customer experience
- Meet applicable legal, accounting and regulatory requirements
- Send marketing communications where permitted and where appropriate consent has been obtained
4. Sharing Your Information
We do not sell or rent your personal information.
Where necessary to arrange your safari, we may share relevant information with trusted service providers such as hotels, safari camps, transport providers, airlines, activity providers, park or conservation authorities, payment providers and other suppliers involved in delivering your travel arrangements.
We only share information that is reasonably necessary for the relevant service.
5. Payments
Payments may be processed through banks, payment gateways or other authorised payment service providers. These providers may collect and process information according to their own privacy and security policies.
Mara Spirit Safaris does not intentionally store complete payment card details on its website unless this is handled through an appropriately authorised payment-processing system.
6. Cookies and Website Information
Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and support website performance and marketing activities.
Some cookies may be necessary for the website to function correctly, while others may be used for analytics or marketing where permitted.
You can manage cookies through your browser settings and, where available, through our website’s cookie consent settings.
7. Marketing Communications
Where permitted by law and where required with your consent, we may send information about safari offers, travel inspiration, new itineraries or other Mara Spirit Safaris services.
You may ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where provided.
8. How We Protect Your Information
We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business and booking records, resolve disputes and meet applicable legal, tax, accounting or regulatory requirements.
When information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it where appropriate.
10. International Data Transfers
Because we serve international travellers and may work with travel and technology service providers, personal information may in some circumstances be processed or stored outside Kenya.
Where applicable, we take reasonable steps to ensure that personal information is handled with appropriate safeguards and in accordance with applicable data protection requirements.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Be informed about how your personal information is being used
- Request access to personal information we hold about you
- Request correction of inaccurate or misleading information
- Object to certain processing of your personal information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on your consent
To exercise any of these rights, please contact Mara Spirit Safaris using the details below.
12. Children’s Information
We may receive information about children when parents or guardians make family safari bookings. Such information should be provided by, or with the authority of, a parent or legal guardian and will only be used where reasonably necessary to arrange and provide the requested travel services.
13. Third-Party Websites
Our website may contain links to third-party websites or services. Mara Spirit Safaris is not responsible for the privacy practices or content of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.
14. Photographs and Guest Content
We may occasionally request permission to use guest photographs, testimonials or other content for our website, social media or marketing materials. Where consent is required, we will seek appropriate permission before using identifiable guest content for promotional purposes.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices or applicable legal requirements.
The latest version will be published on this page together with the date of the most recent update.
16. Contact Us
If you have questions about this Privacy Policy, how we handle your personal information or would like to exercise your privacy rights, please contact us:
Mara Spirit Safaris
Nairobi, Kenya
Email: info@maraspiritsafaris.com
WhatsApp: +254 707 545 375
Website: https://maraspiritsafaris.com/